1. Top
  2. Frequently Asked Questions

Frequently Asked Questions

FAQ

  • Hotel / Guest rooms

    Is there a curfew?

    The curfew is 22:00.
    Please contact us if you can do it after that.
  • Hotel / Guest rooms

    By what time is check-in okay?

    Last check-in is at 21:00.
    However, this does not apply if you contact us in advance that it will be delayed.
  • Hotel / Guest rooms

    What time is check-in / check-out?

    Check-in is from 15:00 and check-out is until 10:00.
  • Hotel / Guest rooms

    Can I make a reservation on the day?

    Same-day reservations are not possible.
    Basically, we accept reservations up to 3 days in advance, but depending on the contents of plan, itContinue reading
  • Hotel / Guest rooms

    Is it possible to use it in a group?

    It can also be used by groups.
    In the case of meals, up to 15 people can be prepared at the dining venue.

  • Hotel / Guest rooms

    Can I use a credit card?

    JCB, Visa, Master, AMEX are available.
  • Hotel / Guest rooms

    Can I use a gift certificate?

    Gift certificates are currently not available.
    We will list it in the information when it becomes available in the future.
  • Hotel / Guest rooms

    Is it possible to bring pets?

    Unfortunately, we cannot accept pets.
  • Hotel / Guest rooms

    How many days in advance does the cancellation fee occur?

    Cancellation fee will be charged from 3 days before.
    No night, no contact, on the day ... 100%
    The day before ... 80%
    2 days ago, 3 days agoContinue reading
  • Hotel / Guest rooms

    Is it possible to smoke in the room?

    Smoking is prohibited in the guest rooms and in the facility.
    There is a smoking area at the entrance to the garden and outside the private Continue reading
  • Hotel / Guest rooms

    Can I use it in a wheelchair?

    Currently, there are no slopes installed in all areas.
    Our staff will help you as much as possible.
  • Hotel / Guest rooms

    Do you have humidifier rentals?

    It is always available in all guest rooms.
  • Hotel / Guest rooms

    What kind of amenities are provided in the guest rooms?

    Toothbrush sets, razors, brushes, face towels, bath towels, yukata, hair dryers, etc. are available.

Reservation / Inquiry

If you have any questions, please contact us.

0967-46-6700