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  2. Frequently Asked Questions

Frequently Asked Questions

FAQ

  • Please tell me the usage time of the private bath

    Normally, it takes 60 minutes per bath.
    You can take as many times as you like as long as the private bath is available.
  • Is there a curfew?

    The curfew is 22:00.
    Please contact us if you can do it after that.
  • By what time is check-in okay?

    Last check-in is at 21:00.
    However, this does not apply if you contact us in advance that it will be delayed.
  • What time is check-in / check-out?

    Check-in is from 15:00 and check-out is until 10:00.
  • Can I make a reservation on the day?

    Same-day reservations are not possible.
    Basically, reservations are made up to 3 days in advance, but depending on the content of the plan, Continue reading
  • Is it possible to use it in a group?

    It can also be used by groups.
    With meals, up to 15 people can be prepared at the dining venue.

  • Can I use a credit card?

    JCB, Visa, Master and AMEX are available.
  • Can I use a gift certificate?

    Currently, various gift certificates cannot be used.
    We will list it in the information when it becomes available in the future.
  • Is it possible to bring pets?

    Unfortunately, pets are not accepted.
  • How many days in advance does the cancellation fee occur?

    Cancellation fee will be charged from 3 days in advance.
    No night, no contact, on the day ... 100%
    The day before ... 80%
    2 days ago, 3 daysContinue reading
  • Is it possible to smoke in the room?

    Smoking is prohibited in the guest rooms and in the facility.
    There is a smoking area at the entrance to the garden and outside the private Continue reading
  • Can I use it in a wheelchair?

    Currently, there are no slopes installed in all areas.
    Our staff will help you as much as possible.
  • Is there a transfer?

    I am sorry.
    This facility does not offer pick-up service.
    If you come by public transportation, please use a taxi from the nearest Yu StatioContinue reading
  • Do you have a humidifier rental?

    It is always available in all guest rooms.
  • What kind of amenities are provided in the guest rooms?

    Toothpaste set, razor, brush, face towel, bath towel, yukata, hair dryer, etc. are available.
  • Is it possible to use a private room for meals?

    This facility does not have private rooms.
    We will prepare it at the restaurant.
  • Please tell me the meal time

    Dinner time is between 17:30 and 19:30
    Breakfast time is between 7:00 and 8:30
    We will ask you for your desired time.
  • Can you handle allergies?

    Of course, we will do our best to accommodate you.
    However, there is a trade-off such as arranging ingredients.
    We will change it if you conContinue reading
  • Is it possible to bring in drinks at dinner?

    Drinks are not allowed at the dining venue.
    There is no problem with bringing it into the guest room.
  • Is there Wi-Fi?

    You can use it free of charge in this facility.
    If you have any questions, please ask.
  • Do you have a coin laundry?

    There is a coin laundry at the back of the hotel parking lot.
    We have 2 washing machines and 2 dryers.
  • Do you have a vending machine?

    Although it is not installed in this facility,
    There is a juice vending machine in the parking lot of the hotel.
  • Is it possible to have a day trip hot spring?

    One-day hot springs may be closed irregularly.
    We apologize for the inconvenience, but we would appreciate it if you could confirm by phone Continue reading

Reservation / Inquiry

If you have any questions, please contact us.

0967-46-6700