1. Top
  2. Frequently Asked Questions

Frequently Asked Questions


  • Please tell me the usage time of the private bath

    Usually, one bathing time is 60 minutes.
    You can take as many times as you like as long as the private bath is available.
  • Is there a curfew?

    The curfew is 22:00.
    Please contact us if you can do it after that.
  • By what time is check-in okay?

    Last check-in is at 21:00.
    However, this does not apply if you contact us in advance that it will be delayed.
  • What time is check-in / check-out?

    Check-in is from 15:00 and check-out is until 10:00.
  • Can I make a reservation on the day?

    Same-day reservations are not possible.
    Basically, we accept reservations up to 3 days in advance, but depending on the contents of plan, itContinue reading
  • Is it possible to use it in a group?

    It can also be used by groups.
    In the case of meals, up to 15 people can be prepared at the dining venue.

  • Can I use a credit card?

    JCB, Visa, Master, AMEX are available.
  • Can I use a gift certificate?

    Gift certificates are currently not available.
    We will list it in the information when it becomes available in the future.
  • Is it possible to bring pets?

    Unfortunately, we cannot accept pets.
  • How many days in advance does the cancellation fee occur?

    Cancellation fee will be charged from 3 days before.
    No night, no contact, on the day ... 100%
    The day before ... 80%
    2 days ago, 3 days agoContinue reading
  • Is it possible to smoke in the room?

    Smoking is prohibited in the guest rooms and in the facility.
    There is a smoking area at the entrance to the garden and outside the private Continue reading
  • Can I use it in a wheelchair?

    Currently, there are no slopes installed in all areas.
    Our staff will help you as much as possible.
  • Is there a transfer?

    I am sorry.
    This facility does not offer pick-up service.
    When coming by public transportation, please use a taxi from the nearest Yu StatioContinue reading
  • Do you have humidifier rentals?

    It is always available in all guest rooms.
  • What kind of amenities are provided in the guest rooms?

    Toothbrush sets, razors, brushes, face towels, bath towels, yukata, hair dryers, etc. are available.
  • Is it possible to use a private room for meals?

    This facility does not have private rooms.
    We will prepare it at the restaurant.
  • Please tell me the meal time

    Dinner time is between 17:30 and 19:30
    Breakfast time is between 7:00 and 8:30
    We will ask you for your desired time.
  • Can you handle allergies?

    Of course, we will do our best to accommodate you.
    However, there is a trade-off such as arranging ingredients.
    We will change it if you conContinue reading
  • Is it possible to bring in drinks at dinner?

    We do not allow drinks to be brought into the dining room.
    There is no problem with bringing it into the guest room.
  • Is there Wi-Fi?

    You can use it free of charge in this facility.
    If you have any questions, please ask.
  • Do you have a coin laundry?

    There is a coin laundry behind the hotel parking lot.
    2 washing machines and 2 dryers are installed.
  • Do you have a vending machine?

    Although it is not installed in this facility,
    There is a juice vending machine in the parking lot of the hotel.
  • Is it possible to have a day trip hot spring?

    One-day hot springs may be closed irregularly.
    We apologize for the inconvenience, but we would appreciate it if you could confirm by phone Continue reading

Reservation / Inquiry

If you have any questions, please contact us.